FAQ – JoolzCo

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

The vast majority of orders are processed within 24 hours. It depends where you are located as to how long it will take to receive your order. It can take up to 5-7 business days to arrive if you are located in a remote location. Overseas deliveries can take anywhere from 7-16 days.
Delivery details will be provided in your confirmation email.
Yes, we offer free shipping for domestic orders over AU$50. Check the cart to see the current deal on free shipping..

Joolz Co. ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders.
Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.
A refund request can be submitted within 30 days after the purchase is made. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, unless the product is incorrect or faulty, you are not eligible for a refund.
In the case when a product has been damaged, you are not eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
If you are returning a faulty, damaged or incorrect item to our online store we will pay for the postage costs. However, we are unable to offer free delivery for 'change of mind' returns.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
If you are returning a faulty, damaged or incorrect item to our online store we will pay for the postage costs. However, we are unable to offer free delivery for 'change of mind' returns.

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